Shipping

Once you receive a confirmation email that your order has been shipped, please allow the following number of days from dispatch date for your order to arrive:

If you have any questions regarding your order, please contact nznatureserum@gmail.com.

Will I have to pay taxes and duties?

It’s important to note that once you order reaches its final destination, your order may be subject to import duties and taxes, which is paid by the customer. Please contact your local customs office for further information.

What if my item arrives damaged or is lost in transit? 

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: nznatureserum@gmail.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.

 

*We currently do not ship to Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services.

**Please allow extra time during busy periods (i.e. Christmas).