Frequently Asked Questions
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Contact UsNZ Nature Serum is made from natural ingredients. Please see our ingredients page for further information. See our ingredients here.
Please refer to our ingredients page for more information. See our ingredients here.
The NZ Nature Serum active ingredient is a closely guarded formulated blend of bio extracts sourced from the conifer plant family.
We recommend once you get your NZ Nature Serum, do a small test patch to ensure there is no reaction.
Included in the formulation is beeswax, lavender essential oil and nut seed oils such as macadamia, sunflower and jojoba.
Our experience from people using NZ Nature Serum is yes! However, we recommend test patching a small area to ensure your baby is comfortable.
Have a tub on hand for nappy rash and skin irritations.
Shipping is $3.80 within New Zealand and $7.50 to Australia on all orders (no minimums).
All orders are dispatched within 2 business days. Take a look at our shipping page for more information on shipping.
We accept credit cards and PayPal.
Please note that once orders have been placed, we are unable to make any changes. Please contact the courier to update this. If your package is sent back to our warehouse, you will incur a reshipping fee.
Once you get to checkout, there will be a promo code field for you to input your special code.
On the off chance that you receive a faulty item, please contact: nznatureserum@gmail.com and send a photo of the faulty item.
We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: nznatureserum@gmail.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.